3CX Phone Systems
3CX. 3CX offers three main editions: Standard, Professional, and Enterprise. Each edition is designed to suit varying business sizes and requirements, with differences in the features offered.
Standard Edition
Ideal for small businesses or startups with basic communication needs.
Key Features
- Unified Communications: Includes voice, video, and chat.
- Mobile Apps: Android and iOS apps for mobile phone usage.
- Web Client: Browser-based communication (make calls, chat, etc.).
- Auto Attendant (IVR): Automatically directs calls to the appropriate department or person.
- Call Queues: Manage incoming calls and keep customers informed while they wait.
- Call Logging: Basic call logging available.
- Web Conferencing: Limited to a maximum of 25 participants.
- Basic Reporting: Offers call logs but lacks detailed analytics.
- Voicemail to Email: Receive voicemails as email attachments.
- SIP Trunk Support: Connect to any SIP trunk for external calls.
Professional Edition
Ideal for medium-sized businesses that need more advanced features and reporting.
(in addition to Standard)
- Advanced Call Queues: Includes features like Queue Prioritisation and Round Robin.
- Call Centre Features: Detailed call centre reports, supervisor features, and real-time monitoring.
- Call Recording: Automatically record calls and store them for compliance or training.
- Customised Reports: Generate detailed reports on call activities and metrics.
- CRM Integration: Integrates with popular CRM platforms for better call management.
- Call Flow Designer (CFD): Customise your IVR and call flow processes with advanced logic.
- SLA Alerts: Set up service level agreement (SLA) alerts for customer service teams.
- Wallboard: Real-time call centre statistics displayed on a wallboard for team monitoring.
- Web Conferencing: Extended to allow up to 100 participants.
- Live Chat & Talk: Engage website visitors with integrated live chat and calls.
- SMS Integration: Support for sending and receiving SMS messages.
Enterprise Edition
Ideal for: large businesses or enterprises that require high-level performance, security, and customisation.
Key Features (in addition to Standard)
- Standby License (Failover): Ensures redundancy with a standby licence for failover and disaster recovery.
- Advanced Call Reporting: More detailed call analysis and reporting for large-scale call centres.
- Enterprise-Grade Call Centre Features: Includes advanced tools like real-time analytics, reporting, and agent training features (whisper, barge-in).
- Extended Web Conferencing: Up to 250 participants in video conferences.
- Custom Security Settings: Additional security options to customise based on your company’s needs.
- Call Flow Designer (Advanced): Build even more complex call flows with advanced call logic, better suited for large organisations.
- Priority Support: Receive priority access to 3CX's support team for troubleshooting and technical issues.
- Call Recording Storage: Enhanced options for storing and managing call recordings, suitable for businesses with compliance needs.
Feature Comparison Table
Standard
Advanced
Enterprise
Summary
Standard:
Suitable for smaller businesses with basic communication needs, offering core features like voice, video, and chat, but lacking advanced call handling and reporting.
Professional:
Adds advanced call centre features, CRM integration, custom reporting, and better scalability. It’s ideal for businesses looking for more control and insights into their communications.
Enterprise:
Provides high-end features for large-scale organisations, focusing on enhanced call centre capabilities, advanced reporting, failover options, and increased security.
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